EAS Frequently Asked Questions

There are two answers to this question:

1) Only if you tell them, or
2) If you request, through a signed release of information, that EAS communicate to another party on your behalf.

Your confidentiality is protected by strict state and federal laws and regulations and professional ethical standards for therapists. Confidentiality will be fully explained at your first appointment.

Yes.  Even if you don’t have PSD health insurance, you may still take advantage of the five free counseling sessions per problem/per plan year available through EAS.

Yes. Eligible household family members are welcome to take advantage of the free counseling sessions available through EAS, even if they don’t have PSD health insurance.  Please contact EAS for questions about “eligible household family members”.

If you want longer-term counseling services and you have PSD health insurance, you may choose to work with a provider in the EAS Preferred Provider Network and receive in-network benefits. 

Additionally, PPO-1 and CDHP health plan members may choose to work with a non-network licensed mental health/substance use provider and use non-network benefits.

EAS is happy to help you with care coordination, treatment planning, and recommendations to EAS network providers that fit your specific needs and preferences.

If you do not have PSD health insurance, EAS may be able to direct you to other community resources to meet your needs.

For most services*, you are not required to go through EAS — you are welcome to work with an in-network provider of your choice. If you would like help with treatment planning, care coordination, and/or network provider recommendations, please make an appt with EAS to discuss your specific needs and preferences.

Some services do require EAS intake and assessment and/or precertification to assure they meet health plan coverage and/or medical necessity criteria, as follows:

• Group therapy
• Biofeedback/Neurofeedback
• Psychological/Neuropsychological testing
• Inpatient Hospitalization
• Partial Hospitalization
• Intensive Outpatient
• Nutritional Counseling
• Transcranial Magnetic Stimulation (TMS)
• Durable Medical Equipment (SAD lightbox; Alpha Stim; other MH/SU equipment/devices)

If you are a PPO-1 or CDHP health plan member and are in treatment with a licensed non-network provider, ask your provider to send their claims to EAS. If your non-network provider only accepts self pay, ask them for a superbill so that you can receive non-network benefit reimbursement.

Please submit the superbill and an EAS Claim Reimbursement Form to:

Employee Assistance Services
3350 Eastbrook Drive
Suite 200
Fort Collins CO  80525

phone: 970-488-4925
fax: 970-488-4933
eas@psdschools.org

No. In fact, we encourage you to access EAS for any concern you may have, whether it be for work related issues, personal relationships, mental health, substance use/addiction, etc.  If something is a concern in your life, you are welcome to visit with an EAS therapist for support.

No.  However, if you have PSD health insurance, EAS can assist with treatment planning, care coordination, and a recommendation to an appropriate EAS network provider for medication management.

You may treat your EAS appointments the same as any other medical appointment.  If your worksite allows medical appointments during work hours, you may apply that allowance to your EAS appointments.  Every effort is made to schedule appointments according to client needs.  

Confidentiality is the cornerstone of EAS.  Your confidentiality is protected by strict state and federal laws and regulations, as well as by professional ethical standards for therapists. EAS counselors may not release any information about your services at EAS without your prior written approval.  There are mandated exceptions wherein state law requires reporting of child/elder abuse or neglect, and certain situations of danger to self or others. Client records do not become part of an individuals personnel file.

Confidentiality will be fully explained at your first appointment.