Technology support and updates
In response to COVID-19, the PSD superintendent has announced schools and buildings are closed for the remainder of 2019-20 year - watch her announcement here. PSD students and teachers are engaging in remote learning at this time.
We are seeing great examples of remote teaching and learning. Teams are finding creative ways to collaborate and coordinate instruction, teachers are reading stories on video, students are engaging in video physical education classes and more! While things don't look the same as they do in classrooms, we’ll keep refining and creating this new model together.
- If you do not have internet access in your home, many broadband, satellite and mobile service providers are offering free or reduced-cost connectivity in response to the COVID-19 outbreak. Reference the PSD Internet Access web page for details.
- PSD is committed to maintaining strong connections between PSD students and the adults in their lives. Teachers and staff have been attending training sessions on tools to connect with students through teleconferencing, video chat, phone calls and more.
- We know there is anxiety about remote learning. We ask that we all continue to have grace with one another as we figure out this “new normal” together.
- Log into your computer: Press the power button and log in using your PSD username and password. If you have forgotten, it is located on the sheet taped to the lid of your laptop.
- Need to manage multiple PSD Google accounts? See this how-to guide from PSD technology support.
Troubleshooting technology issues:
- Try restarting your computer first.
- If you still need help, please work with your teacher. If you still have more questions after first working with your teacher or need additional assistance, please email firstname.lastname@example.org.
Technology tips, questions and answers
What if our family doesn't have internet access?
Please refer to the Internet Access web page. Please know we are also working on additional options for internet access for families.
Rural internet: Students with rural internet who have difficulty connecting can leverage free public WiFi in the following locations:
- Red Feather Lakes Community Center
- Poudre Canyon Fire Protection District - Station 2, Rustic, 32510 Highway 14
- Horsetooth Area Information Center, 4200 W. County Road 38E
- Larimer County buildings.
Why can't I see any websites?
Ensure you are connected to WiFi.
- Click on the WiFi icon in the bottom right-hand corner of the device and will say "Connected-secured."
- If WiFi isn't connected, click "Disconnect" and then click "Connect" again.
- If WiFi is connected, try accessing a different website such as the Poudre School District site at www.psdschools.org
How do I know if I am logged into Chrome?
- Double-click on the Google Chrome icon, located on the desktop.
- Look for your first initial in the upper right-hand corner and click it. You will see your name if you are logged into Chrome. Great! If you aren’t seeing your PSD email, try the following steps.
- Click the Person Icon in the upper Right corner.
- Click “Sign in to Chrome”.
- Type the student’s email address in “Sign in” in Google Chrome. Click “Next”.
- Re-enter the student’s email address in “Sign in” on the page with an Apple and books.
- Click “Next”.
- Type the student’s password. Click the “Sign in” button.
- Click the “Don’t show this again” checkbox. Click “Yes.”
- Click on “Yes, I’m in” button.
I'm having an issue with my mic and camera, what can I do?
- On some devices the F4 key is used to mute the built-in microphone. You would see a microphone and a white light on the F4 key. Clicking the F4 or Fn key + F4 will toggle the mic. If the white light is on, then the mic has been muted.
- To further troubleshoot the microphone and camera, type “Silverlight” in the Start menu where it says “Type here to search”. Click on the Microsoft Silverlight icon. Choose the Webcam/Mic tab. You will see if Video and Audio are working properly.
- Check the Windows Privacy Settings by opening the Start Menu and clicking on the gear symbol. Choose ‘Privacy’ from the options and you will see several sections on the left side. Scroll down on the left side and choose the ‘Camera’ & ‘Microphone’ sections. Under each section, make sure the ‘Allow apps to access your camera/microphone’ is switched on.
How can I manage multiple PSD Google accounts?
How to manage multiple PSD Google accounts
The following information is available with step-by-step screenshots in this how-to guide from PSD technology support.
This guide is intended for those with multiple PSD Google accounts. Examples could be a parent and student in the same household using the same device, or a teacher with children in the district who use the same device.
You'll need to log into two things: Chrome, this is the Internet Browser itself, and www.google.com, a website you navigate to using the address bar.
1. Make sure you are already logged into Chrome with the Primary account you wish to use.
2. If not, log out all other accounts and sign in with the Primary account you wish to use.
3. When ready, navigate to www.google.com and sign in with your Primary account.
4. To add your other accounts, click on the Account Icon in the upper-right.
5. Click on “+ Add”.
6. Choose a descriptive name for the account, such as who it is for and where the account is from.
7. Select the checkbox if you want a shortcut on your Desktop.
8. Click the blue “Add” button.
9. Click on “Already a Chrome User? Sign in”.
10. Enter your full PSD email address.
11. Click the “Next” button.
12. Enter your full PSD email address once more.
13. Click “Continue”.
14. Select “Link Data” .
15. Click “Yes, I’m in” to pull in your PSD information, such as bookmarks.
16. You’re all set! You can now click on the Chrome Account Icon in the upper-right and click on any new account you created to open up a new window just for that user. In this way all of the user’s cookies, bookmarks and permissions are kept separate.
Other remote learning questions
Are AP (Advanced Placement) tests still happening?
Yes. Advanced Placement (AP) tests will be administered this spring. Read how they will be administered and the full announcement from CollegeBoard here.