Technology support information and updates
In response to COVID-19, Gov. Jared Polis has closed Colorado schools through April 17. Remote learning for PSD students and teachers will be held during this time.
Below you'll find:
- Latest update on remote learning
- Technology support information for students and their families.
- Tech tips, questions and answers
Successful first week of remote learning!
We saw tremendous examples of remote teaching and learning during this first week. Teams are finding creative ways to collaborate and coordinate instruction, teachers are reading stories on video, students are engaging in video physical education classes and more! While things don't look the same as they do in classrooms, we’ll keep refining and creating this new model together. Here are a couple of highlights from social media. #PSDProud
- Teachers reached out to see how students and families are doing, if they have technology access issues or any questions or concerns. Students have been taking surveys and families have been reaching out for resources they need.
- If you do not have internet access in your home, many broadband, satellite and mobile service providers are offering free or reduced-cost connectivity in response to the COVID-19 outbreak. Reference the PSD Internet Access web page for details.
- PSD is committed to maintaining strong connections between PSD students and the adults in their lives. Teachers and staff have been attending training sessions on tools to connect with students through teleconferencing, video chat, phone calls and more.
- Please be patient as principals finalize and communicate plans for the next phase of remote learning at your child’s school for March 30-April 17.
- We know there is anxiety about remote learning. We ask that we all continue to have grace with one another as we figure out this “new normal” together.
Technology support for students and families
Once you have your student laptop, you can start your remote learning!
Log into your computer:
- Press the power button and Log in using your PSD username and password. If you have forgotten, it is located on the sheet taped to the lid of your laptop.
Troubleshooting technology issues:
- Try restarting your computer first.
- If you still need help, please work with your teacher. If you still have more questions after first working with your teacher or need additional assistance, please email firstname.lastname@example.org.
Why can't I see any websites?
Ensure you are connected to WiFi.
- Click on the WiFi icon in the bottom right-hand corner of the device and will say "Connected-secured."
- If WiFi isn't connected, click "Disconnect" and then click "Connect" again.
- If WiFi is connected, try accessing a different website such as the Poudre School District site at www.psdschools.org
How do I know if I am logged into Chrome?
- Double-click on the Google Chrome icon, located on the desktop.
- Look for your first initial in the upper right-hand corner and click it. You will see your name if you are logged into Chrome. Great! If you aren’t seeing your PSD email, try the following steps.
- Click the Person Icon in the upper Right corner.
- Click “Sign in to Chrome”.
- Type the student’s email address in “Sign in” in Google Chrome. Click “Next”.
- Re-enter the student’s email address in “Sign in” on the page with an Apple and books.
- Click “Next”.
- Type the student’s password. Click the “Sign in” button.
- Click the “Don’t show this again” checkbox. Click “Yes.”
- Click on “Yes, I’m in” button.
I'm having an issue with my mic and camera, what can I do?
- On some devices the F4 key is used to mute the built-in microphone. You would see a microphone and a white light on the F4 key. Clicking the F4 or Fn key + F4 will toggle the mic. If the white light is on, then the mic has been muted.
- To further troubleshoot the microphone and camera, type “Silverlight” in the Start menu where it says “Type here to search”. Click on the Microsoft Silverlight icon. Choose the Webcam/Mic tab. You will see if Video and Audio are working properly.
- Check the Windows Privacy Settings by opening the Start Menu and clicking on the gear symbol. Choose ‘Privacy’ from the options and you will see several sections on the left side. Scroll down on the left side and choose the ‘Camera’ & ‘Microphone’ sections. Under each section, make sure the ‘Allow apps to access your camera/microphone’ is switched on.
Other remote learning questions
Are AP (Advanced Placement) tests still happening?
Yes. Advanced Placement (AP) tests will be administered this spring. Read how they will be administered and the full announcement from CollegeBoard here.