Ensure you are connected to WiFi.

1. Click on the WiFi icon in the bottom right-hand corner of the device and will say "Connected-secured."
    
2. If WiFi isn't connected, click "Disconnect" and then click "Connect" again.
    
3. If WiFi is connected, try accessing a different website such as the Poudre School District site at www.psdschools.org

1. Double-click on the Google Chrome icon, located on the desktop.
2. Look for your first initial in the upper right-hand corner and click it.  You will see your name if you are logged into Chrome. Great! If you aren’t seeing your PSD email, try the following steps.
    
3. Click the Person Icon in the upper Right corner.
    
4. Click “Sign in to Chrome”.
   
5. Type the student’s email address in “Sign in” in Google Chrome. Click “Next”.
    
6. Re-enter the student’s email address in “Sign in” on the page with an Apple and books.
    
7. Click “Next”.
    
8. Type the student’s password. Click the “Sign in” button.
9. Click the “Don’t show this again” checkbox. Click “Yes.”
    
10. Click on “Yes, I’m in” button.

1. On some devices the F4 key is used to mute the built-in microphone. You would see a microphone and a white light on the F4 key. Clicking the F4 or Fn key + F4 will toggle the mic. If the white light is on, then the mic has been muted.
    
2. To further troubleshoot the microphone and camera, type “Silverlight” in the Start menu where it says “Type here to search”. Click on the Microsoft Silverlight icon. Choose the Webcam/Mic tab. You will see if Video and Audio are working properly. 
    
3. Check the Windows Privacy Settings by opening the Start Menu and clicking on the gear symbol. Choose ‘Privacy’ from the options and you will see several sections on the left side. Scroll down on the left side and choose the ‘Camera’ & ‘Microphone’ sections. Under each section, make sure the ‘Allow apps to access your camera/microphone’ is switched on.

How to manage multiple PSD Google accounts

The following information is available with step-by-step screenshots in this how-to guide from PSD technology support.

This guide is intended for those with multiple PSD Google accounts. Examples could be a parent and student in the same household using the same device, or a teacher with children in the district who use the same device.  

You'll need to log into two things: Chrome, this is the Internet Browser itself, and www.google.com, a website you navigate to using the address bar.  

1.    Make sure you are already logged into Chrome with the Primary account you wish to use.

2.    If not, log out all other accounts and sign in with the Primary account you wish to use.

3.    When ready, navigate to www.google.com and sign in with your Primary account. 

4.    To add your other accounts, click on the Account Icon in the upper-right.

5.    Click on “+ Add”.

6.    Choose a descriptive name for the account, such as who it is for and where the account is from. 

7.    Select the checkbox if you want a shortcut on your Desktop. 

8.    Click the blue “Add” button.

9.    Click on “Already a Chrome User? Sign in”.

10.    Enter your full PSD email address.

11.    Click the “Next” button.

12.    Enter your full PSD email address once more. 

13.    Click “Continue”.

14.    Select “Link Data” . 

15.    Click “Yes, I’m in” to pull in your PSD information, such as bookmarks. 

16.    You’re all set! You can now click on the Chrome Account Icon in the upper-right and click on any new account you created to open up a new window just for that user. In this way all of the user’s cookies, bookmarks and permissions are kept separate. 

Some students need access to specific software for classwork. The following information gives directions on how to use Software Center, an application on your computer, to find and install software from home.
 

Step-by-step screenshots are also available in this how-to guide from PSD Technology Support. 
 

1. Click the Start Menu in the bottom-left corner and then type “software center.”
    
2. Select the “Software Center” app from the search results.
    
3. Once Software Center is open, click in the search box for the application you would like to install.
    
4. Click on the application icon you want and then “Install.”
    
5. The application will now install automatically but may require a restart of the device to complete. These details and others are visible in the Application information. 
    
6. Once the software install is complete, you will see the Install button has changed to “Uninstall.”
    
7. You’re all set!  The Software you chose has been installed.